Used for Authentication and Data Population (e.g. Active Directory (and other Directory Services) Integration and specific recognised criteriaĬherwell offer the following points of integration with no additional coding required (everything is driven by wizards): OLE DBĬonnect to External Databases – commonly used to pull data from SCCM, LANDesk, SNOW, Lansweeper, CRM data. Perhaps an area could still benefit from attention – more and more vendors recognise the value of linking with resource or task-management tools, as tools start to connect with Outlook calendars and put intelligence around task management and more importantly task distribution.Ĭherwell very much hold by an 80/20 philosophy in what they offer – and that still provides one of the most comprehensive ITSM and business process suites on the market. They have utilised some nice new innovative touches to lend itself not only to ITSM staff (travelling technicians being able to use either mobile devices or RSS feeds to pull information depending on their location), but also to continue to build on what IT can offer other business areas – that same technology can be applied to business managers travelling from location to location. There is a lot that can be done with their One-Step macros, that allow simple customisation for repeatable task – a clued-up admin can make light work of many of the pre-deployment and scheduled updates using these customisable objects. Within their admin panel – the customer is created as a business object – which creates a core table in their database and allows the flexible wizard driven interfaces to map across to whatever is required. Integration points are all guided by wizards – even at the start of the pre-deployment, which is in keeping with their fundamental principle that everything should be codeless – so the UI hides the administrator from the backend XML magic that goes on behind the scenes.

Continued ease of use, through effective development of wizards to handle all the integrations.Ĭherwell recognise that all points of integration can be applied to any part of the ITSM suite, and that organisations are going to have tools in place and so focus on making the inevitable need to pull in data from external sources as easy as possible.Mobile applications (iPad/iPhone) for IT users utilising location services but also recognise that this has a business use as well – allowing service business managers to visit locations making the integration more of a proactive tool.Service automation and innovation through actionable features – a nice touch in particular is being able to create a new incident from an incoming Twitter feed, and exploring using RSS feeds for travelling technicians.Perhaps missing a trick now in terms of integrating with task management and resource management tools (such as linking with Outlook calendars and tasks for technicians).īased on the information provided, Cherwell are typically active in the mid-market but are scalable to Enterprise customersThey are classified for this review as:Specialised Service Management Suite – Offering ITIL processes and proprietary discovery tooling and Data Integration Points.Provide web services inbound bound and a very comprehensive range of connectors to external sources.Recognise areas to offer clients in terms of integration points using elements such as Twitter and RSS.Based on their experience – Cherwell cover pretty much everything required in typical deployments – the 80/20 rule – which gets clients running very rapidly but also ticks all the boxes in terms of what is offered versus what is generally required,.

Also participating – Absolute Software, BDNA, Bomgar, Cherwell, EasyVista, LANDesk, ManageEngine, Matrix42, Nexthink, ServiceNowĪ key understanding of what is required and the ability to provide innovation across the whole organisation – Cherwell show they understand what organisations need and are ready to supply connectors to a wide variety of additional sources of information.

Integrations 2013 Group Test Overview and terms.

This independent review is part of our Integrations 2013 Group Test.

Lansweeper vs landesk